Refund Policy

Last updated: 5 November 2026

This policy explains when and how you can request a refund for digital study material purchased from CyberServices CO. It applies to orders placed on cyberservices.store. Your statutory rights under UK consumer law are not affected.

1. What we sell

We sell digital study material: methodology guides, worked examples, report structure templates and related files. Nothing is shipped physically. Files are delivered by email to the address provided at checkout, normally within minutes of payment confirmation.

2. 14-day refund window

You may request a refund within 14 days of purchase if:

• the file is corrupted, cannot be opened, or is materially different from what was described;
• you received the wrong item;
• you paid but received nothing, and we cannot deliver within a reasonable time.

Because digital content is delivered immediately, the statutory 14-day right of withdrawal for distance contracts may not apply once a download has started, where you gave explicit consent at checkout. The 14-day window above is our own policy and applies in addition to your statutory rights.

3. Change of mind

If you have not downloaded the files, contact us within 14 days and we will cancel the order and refund you. If the files have already been downloaded, we cannot offer a refund for change of mind, because the product cannot be returned. We may, at our discretion, offer a credit instead.

4. Partial refunds

Where you bought a bundle or package and only part of it is missing, unusable or not as described, we will refund the proportional value of the affected item. If the remaining items are still useful to you, the rest of the order stands.

5. How to request a refund

1. Email admin@cyberservices.store from the address used at checkout.
2. Include your order reference, the certification or product name, and a short description of the problem. Screenshots help.
3. We reply within 48 hours and aim to resolve every request within 5 business days.

6. How refunds are paid

• Card and wallet payments: refunded to the original payment method. Your provider usually takes 5 to 10 business days to show the credit.
• Crypto payments: refunded in the same asset on the same network, to an address you provide. Network fees are deducted from the refunded amount; the fees we paid to receive the original payment are not returned.
• Currency: refunds are issued in the original currency. Exchange-rate differences are outside our control.

7. Chargebacks

If something is wrong, please contact us first. A chargeback opened without contacting us usually takes longer to resolve and may delay your refund. We reserve the right to dispute chargebacks that are opened after a resolution was offered.

8. What is not covered

• Requests made more than 14 days after purchase, except where the law requires otherwise.
• Claims that an exam did not match the material. Exams change; we describe what each guide covers before you buy.
• Files that were shared, resold or redistributed, which breach our licence terms.
• Dissatisfaction with an exam result. We sell study material, not a guaranteed outcome.

9. Contact

CyberServices CO
71 Chestnut Grove, South Croydon, Surrey, CR2 7LL, England
Email: admin@cyberservices.store